Privacy Policy

This Privacy Policy governs the way Duravex Roofing Group Pty Ltd including Our affiliates (“Duravex Roofing Group”, “We”, “Us”, “Our”) collects, uses, maintains and discloses personal information collected from users (each, a “User”, “You”, Your”) of the website (“Site”).

As part of the customer service Duravex Roofing Group is offering, we also commit to protect and maintain Your personal information privacy and security. Duravex Roofing Group guarantees that your personal information shall be protected with utmost confidentiality and will not be disclosed to other parties except for the purpose of performing the services You required while using the Websites.

Collection and Disclosure of Personal Information

Duravex Roofing Group collect personal information from Users in a variety of ways, including, but not limited to, when Users visiting or interacting with Our Website, blogs, support centre or email, sending an enquiry, in connection with other activities available, and/or by cookies. We may collect information such as Your name, company position, company name, address, email address, mobile number, password, and some basic information as part of the process when You are connecting with Us. Users can refuse to supply the personal information, except that it may prevent the Users from using certain area of the Websites.

How we protect Your Information

Your personal information will be stored, protected, and secured in Our database. When You visit the Website, we ensure that Our database system is equipped with access and security features which only allowing the authorized personnel to gain the access of these information for the legitimate purposes.

How We Use Your Information

We are collecting, using, and processing Your personal information for the following purposes:

  • Improving Your experience on Our Website,
  • Providing You with timely information about Our available services,
  • Keeping You on updates, services, benefits, or promotions available on Our Sites
  • Responding to Your queries, questions, comments and/or interact with Users by email.

Links to Other Websites

Duravex Roofing Group may have links to the affiliates’ and/or advertiser’s website. Hence, we have no control of these sites and so, Duravex Roofing Group will not be responsible or liable for their conduct. This Privacy Policy applies to Duravex Roofing Group only and does not cover the same for linked sites. If you wish to visit these linked websites, Duravex Roofing Group would recommend You visit and read their own policy statements for Your protection.

Sharing your personal information

We will not disclose any of Your personal information to the third parties without Your consent. However, we have the right to disclose selected information to the third parties such as business partners, trusted affiliates and/or advertisers if they are representing Us to perform a service in Your behalf. Duravex Roofing Group will not, under any circumstances, sell, trade, rent, or lease your personal information to others. We may have to disclose Your personal information to the extent that We are required to do so by law, in connection to ongoing or possible legal proceedings, and/or providing information in the purpose of preventing fraud and reducing credit risk.

Cookies and Other Tracking Technologies

Duravex Roofing Group will use “cookies” on the Website, online services, interactive applications, and email messages provided. We may obtain Your personal information from the cookies file which stored on the hard drive of Your computer. The cookies allow the Websites to recognize the User and track the contents of Your needs. Cookies help us to improve the quality of Our Website to deliver better services to the Users.

You may activate the setting on Your browser to refuse the cookies. However, you must aware that some part of the Website is not functioning properly, and You may not taking full advantage of it. You must accept some cookies for the Website to access certain parts of the Website, but others are optional.


Duravex Roofing Group is committed to ensuring all actions are taken to maintain the security of your account data.

Our quality management policies and procedures are in place to protect your personal account data under our control against: unauthorised access, improper use, alteration or any unlawful act.

Our e-commerce site is covered by an SSL Certificates Provided in Partnership with GeoTrust. An SSL certificate allows us to offer a secure, encrypted checkout experience for customers purchasing through our online store. Any personal and payment details will be encrypted before they are sent to our site, giving our shoppers the confidence, they need to purchase through your online store.

Children’s Privacy

We are strictly do not address and collect any personal information of individual under the age of 16. In the case we discover that a person under 16-year-old of age has provided us with personal information, we will immediately delete this from Our database.

If You are a parent or guardian and You are aware that your child has provided Us with personal information, please contact us so that We will be able to do necessary actions.

Changes to this Privacy Policy

Duravex Roofing Group can update, adjust or amend any section of this Privacy Policy without prior notice to the Users. The amended version of the Privacy Policy will be immediately posted in Our Website for User’s reference. We recommend You visit the Website regularly in order to receive the latest updates on Our Privacy Policy.

Acceptance to This Privacy Policy

By using Our Website, you signify Your acceptance of this Privacy Policy. If you do not agree to this policy, please stop using Our Website. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

Should You have questions or concerns about these Privacy Policy statements, please contact us at or by sending a letter to:

Australia Office:

DURAVEX ROOFING GROUP  | 52b Heathcote Road, Moorebank, NSW 2170
1300 492 880

                                            DURAVEX ROOFING GROUP PTY LTD    ABN 70 670 615 291   I   ACN 670 615 291